Compiled by: Oğuzcan Atış / Milliyet.com.tr – Many people who work in the service industry are looking for ways to make a difference and get more tips with the service they offer. Aby Lynn, a waitress at the Hooters restaurant chain in the United States, is one of these people. In the video she recently posted on TikTok, the young woman explained the methods she applied personally and managed to get more advice from customers.
‘CONTINUOUSLY RENEW YOUR DRINKS’
Appearance alone isn’t enough to get more hints, according to Aby. Emphasizing that waiters should always pay attention to their appearance due to their work, the young waiter said: “People notice someone who wants to improve themselves and improve their work. Leave them a good impression. “ He said. Stating that customers expect good service from employees, Aby said: “I think the most important thing that will be effective in making the customer feel that they have received good service is the drinks” and added:
“Refresh the drinks all the time. Bring them another one, even if they’ve only drunk half of it. People are impatient and want another drink right away when they’re done.”
Stating that waiters should establish a level of intimacy with customers, Aby said: “You need to have a level of intimacy with customers. This puts customers at ease and a customer who feels comfortable always leaves a tip. “ even made recommendations.
ATTENTION TO COUPLES!
Expressing that it is very important to pay particular attention to couples who eat alone, the young waiter said: “I am a woman and therefore I have to put a woman at ease when I meet a man and a woman. The waiters should make these customers feel that they are not a threat “ commented.
“If a man is with a woman, I should greet the woman first. I should just make eye contact with the man as I take and deliver the order. If I act this way, I will put the woman at ease and be more likely to receive a tip “.
Saying that smiling is vital at work, Aby said, “You don’t have to be happy every day you go to work. However, even if you don’t think it’s funny, respond with a laugh, especially to customer jokes. If you do this, they’ll give you some good advice. She said.
‘Always blame the kitchen’
During peak times, orders can sometimes be delayed and many customers can get angry. Aby stressed that in these cases the waiters should solve the problem without arguing with the customer, “When you are busy, you can forget some orders. If the customer gets angry with you, blame the kitchen. To eliminate customer dissatisfaction, offer them a drink or dessert” He said. Explaining that the waiters should act as if they are enjoying the music playing in the restaurant, Aby said: “If you behave like this, even those who see you will be activated and will start enjoying the music” shared his suggestion.
THE HOSTESSES WHO LEFT THE JOB HAVE DISCONTINUED EVERYONE
The hygiene problems encountered in airplanes, which are considered the safest means of transport and allow for fast travel around the world, amaze those who hear. Eventually, he revealed the terrible truth about a former cabin attendant who worked for a large airline in England. According to the former officer, who has been working for more than 5 years and has made many suggestions from brushing teeth to when the toilet shouldn’t be used, the toilet is the dirtiest place on the plane!
Regarding the cleanliness of the aircraft toilets, the former cabin crew said: “The aircraft toilets are not always thoroughly cleaned due to congestion or other priorities. Usually, toilet cabins are cleaned quickly. just before the flight and check every half hour during the flight. However, it is even more difficult to clean than the toilet. If there are any urgent things, they will not look here, “he said.
Stating that waste tanks, which can be different depending on the size of the aircraft, should ideally be emptied after the aircraft lands, the officer also said that due to the busy year 2022, it is expected that for some days the emptying of tanks. “If the tank overflows, there is a risk that the pipes burst and the contents enter the plane, which has already happened.” She said. The former cabin attendant also had to use the toilets. “worst time” He also claimed it was just before takeoff and the end of the flight.